Blog

How to Deliver a GREAT Customer Experience

As a fast-food customer have you ever felt your own experience fluctuate based on which fast food company or branch you walked into? Did one fast food restaurant serve you in a more friendly way, quicker, with less mistakes and/or better-quality food? The above example refers to your customer experience and represents the blending of …

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Prepare to take the Six Types of Working Genius Assessment

Thank you for taking the Six Types of Working Genius assessment. A frequently asked question of people who have taken the assessment is: “Why can’t I have ALL SIX types as Genius areas?” Great question! Please watch this short video before you take the assessment – this will hopefully answer that question and prepare you …

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Transparent Supply Chain Manufacturing ERP Considerations with a Tight Labor Market

I attended a recent Manufacturing conference highlighting the challenges in the labor market for hourly employees. When people are not available for long-term or full-time shifts, the presenter, an industry expert from ResourceMFG suggested pulling temporary or gig workers to fill gaps. Temporary labor is not a new option in manufacturing, though combined with increasing …

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An Exciting New Trend in ERP Implementation for Industrial Dealerships and Parts Suppliers

“EXCITING” is the best word to describe the new trend in Industrial Dealerships and Parts Suppliers when it comes to ERP Selection and Implementation. Traditionally considered B2B, heavy duty or industrial dealers used to operate with a “brick-and-mortar” style mindset. Sales would typically happen face-to-face with service, parts sales, and rental transactions occurring in person …

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AJC Expanding to Better Support Clients 

Clients of Andrea Jones Consulting® (AJC®) have appreciated the real work and the value our team adds at every step in the process.   Our client base continues to be diverse, ranging from global pharmaceutical companies and non-profit organizations, to a southeast regional equipment distributor and local manufacturing plants, to name just a few. There is …

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How to Execute With Agile

There are always opportunities to improve. Yet somehow these opportunities take a backseat to the immediacy of day-to-day work. Weeks, months, even years pass by, and nothing seems to change or get better. At AJC, we believe that the seven most expensive words in business are “we have always done it that way.” We have …

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AJC Playbook:  How do we Communicate about what is important to the organization?

Spoiler: Go to Reviews and Create and Execute a Strategic Communications Plan It is challenging to keep everyone in an organization, especially as it grows, informed and aligned to goals, plans, and progress. Within the context of executing the most important strategic work to the company, however, clear and timely communications are critical. The easiest …

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How to Hire and Inspire Employees with a Looming Recession?

With looming uncertainty of an upcoming recession despite record low unemployment rates, employers need to crack the code on hiring and inspiring employees more than ever. To do this, leverage the brain’s desire to avoid uncertainty and offer stability. Macroeconomists are predicting the possibility of a recession, defined by two consecutive quarters of shrinking Gross …

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How to have a Productive Meeting (or “Avoid the Agenda-Less Meeting!)

No one likes to waste time in meetings, and this is especially true in a virtual environment. Learn about AJC’s flexible Core Team Meeting Agenda that we use to structure project team meetings. And it’s not just us at AJC who wants to stop wasting time in meetings. Check out this Harvard Business Review article …

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