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What is an Operational Needs Assessment?

Many companies want to be “Operationally Efficient.” However, it can be difficult to decide exactly what department, what area, what processes, or how exactly to get started improving your operations. After all, if you improve things upstream or downstream of your bottleneck, it won’t improve your overall throughput. Or if you work on improvements in …

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How do I Improve My Company’s Operational Efficiencies?

Take our quiz to find out what kind of Operational Efficiency Improvements are right for your company. Replace [*] answers with your own specific needs. 1. Which department, area, or process do you want to improve first? a. The [Customer Service*] department. b. Documenting/updating the standardized processes we use to deliver [product/services*]. c. Our [New …

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What if my needs change mid-project?

“Things are evolving so fast, we don’t know what our needs will be in the next (week, month, quarter).” Things change – and the best laid plans may not always work with what the reality is in your organization. Nothing exemplified this better than the almost overnight onset of the COVID pandemic in March of …

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What is AJC’s “Why?”

AJC started in late 2006 – honestly- because I wanted to have a family and also a career. Listen to this MIT LGO Podcast on The Future of Work and Flexibility to hear me share my story! Thanks to Kaya Thomas and Zoe Hinton for the opportunity to share! I began my career at Intel …

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Use the Three Lenses to Analyze YOUR Organization

At MIT Sloan, one of the required “Core” courses is (or at least was!) Organizational Processes.  That is where I was first introduced to the framework of the Three Lenses. The Three Lenses are: Strategic, Political, and Cultural.  They each represent a different approach from which to view an organization.  Each offers a unique perspective …

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How Do I Know if my Team is Ready for Change?

It is not easy to objectively measure things which are inherently subjective.  The ability to change is one such subjective thing. For instance, how do you assess whether any individual, let alone a whole group of individuals, will be able to perform once a change has taken place?  COVID taught a lot of us about …

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My ERP Implementation Needs to be Rescued!

ERP implementations are notorious for taking a long time to implement.  What might be going on in an ERP implementation that would cause a company to believe that their project may be going “off-track,” rather than just taking a long time like they “all” do? While it is true that ERP implementations can take a …

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A 10 Step Process to Select Your New System

With changing working norms shifting radically since the onset of Covid,  many companies have found that dialing into on-premise server-based systems for remote work teams be painful. Many companies are moving or have already moved to the Cloud. This can represent a major business shift that, in turn, often includes evaluating major system changes, from …

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Top 5 Tips for Practicing Accountability with Empathy

If one good thing has come from a global pandemic that sent thousands of employees to work-from-home situations where kids, pets, leaf-blowers, connectivity challenges, and overall high levels of anxiety became the “norm,” it is this: employers and employees alike have all experienced first-hand the value of empathy. That said, Executives and employees must still …

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DIY Your Own Process Improvement

2020 has been one heck of a year!  Is your company among the many who have realized that it is time to reconsider your operational and communication processes across your organization?  There are pros and cons to both hiring a consultant and “doing it yourself” (DIY) when it comes to Process Improvement.  Here are somethings/areas for consideration …

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