According to the Wikipedia, “A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line.” A related Wikipedia article on the 80/20 Rule states that “It is a common rule of thumb in business; e.g., “80% of your sales come from 20% of your clients.”
Businesses often wish to re-evaluate how they perform certain operational activities or workflows. In other words, they wish to perform “Process Improvement.”
The underlying assumption to improving anything, is that you understand how it is being done right now. In a business setting, when there are multiple departments, roles, or even people within a departmental role, all working together to achieve an outcome; it is hard to say that every step of the way is currently understood.
Alex Jones, a Certified Scaled Agile Program Consultant with over 20 years of Agile and Lean Transformation experience at a large semiconductor manufacturer, recently presented on how companies can use Agile in non-software related applications such as product development, knowledge work, or service related businesses. Here are the take-aways for companies who know something about Agile …