As a fast-food customer have you ever felt your own experience fluctuate based on which fast food company or branch you walked into? Did one fast food restaurant serve you in a more friendly way, quicker, with less mistakes and/or better-quality food? The above example refers to your customer experience and represents the blending of …
Spoiler: Go to Reviews and Create and Execute a Strategic Communications Plan It is challenging to keep everyone in an organization, especially as it grows, informed and aligned to goals, plans, and progress. Within the context of executing the most important strategic work to the company, however, clear and timely communications are critical. The easiest …
With looming uncertainty of an upcoming recession despite record low unemployment rates, employers need to crack the code on hiring and inspiring employees more than ever. To do this, leverage the brain’s desire to avoid uncertainty and offer stability. Macroeconomists are predicting the possibility of a recession, defined by two consecutive quarters of shrinking Gross …
When you implement a new ERP (or other) system, it is possible (read: probable!) that not everyone in your organization is going to be super thrilled. After all, change is hard, and resistance to it is normal. Check out this ~3 minute video for an example of a story of a common concern: that a …
Here are 40 Questions to ask before leading Strategic Planning sessions in a Current State Business Review section to “confirm the present.” Some are quantitative, and some qualitative, though having a high level understanding around most of these to inform the foundation for growth. What kind of technology are we using? What are we creating? …
There is a lot of buzz about the Great Resignation or the Resignation Tsunami. More recently, however, the conversation among Leaders has shifted toward Retention. Leaders are recognizing that they are not able to hire talent quickly, and turnover is expensive and can cause delays in value production for customers. So how can you …
Direct supervisors, or managers, are the most important influence on employees’ job satisfaction. According to this article by McKinsey published in September 2020, “Relationships with management are the top factor in employees’ job satisfaction, which in turn is the second most important determinant of employees’ overall well-being. “ This is so well established that Patrick Lencioni, …
This article was written courtesy of Clutch.co – thanks guys! 2021 was anything but ordinary. Through the challenges and uncertainties we faced throughout the year, it’s our clients that kept us going. Here at Andrea Jones Consulting®, our goal is to help our clients scale with people, process, and technology changes. It’s because of our …
There are three basic ways to run a business that is a “going concern”– well, actually four – and any of them might be right for your organization. These are so fundamentally different in terms of growth, however, that the Leadership Team needs to be aligned before going any further in this process. True Innovation …
What does your organization truly care about? Your organization’s Core Values, those things that you really and truly care about, should be so foundational that you are willing to hire, coach, develop, and ultimately fire people based on how well they live them out. These values should speak to your “Why” – to borrow from …
