Process

How to Handoff Like a Team

Do you have handoffs in your company?  A handoff is when one group transitions work-in-progress to another.  For example, your awesome sales department has signed a specific contract or scope of work with a client, and now it is time for the project execution personnel to deliver.  Or Engineering has designed a terrific product and …

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What’s in a Form?

The problem is that often we abuse the basic tenet of value-added form use by adding more or expanding forms without thinking why we need the information contained within them at all.

Why “Pareto” Should be Part of Your Lexicon

According to the Wikipedia, “A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line.”  A related Wikipedia article on the 80/20 Rule states that “It is a common rule of thumb in business; …

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Tribal Knowledge is a Barrier to Effective Onboarding

Many businesses are experiencing the impacts of a coming economic growth period. I was in a regional meeting of business leaders the other day where ITR Economics predicted growth for 2021. In a breakout session after the presentation, we discussed what business leaders are doing to prepare for this growth forecast.  Almost half the people …

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5 Steps to Accelerate Growth by Streamlining Onboarding Process

Does cutting your New Hire Onboarding duration in half sound like an impossible feat? It’s certainly not easy but it is possible. New Hire Onboarding is a bottleneck to increasing capacity in many companies.  Here are 5 simple steps to take that can have immediate and lasting impact on your efficiency AND at the same time …

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Are You “At Risk” of Tribal Knowledge?

“We have a ton of tribal knowledge; nothing is written down, and it seems that everyone does things differently.” Companies often struggle with the lack of documented processes, commonly referred to as “Tribal Knowledge.”  Typically, company leaders feel that having too much “Tribal Knowledge” is a risk, and for good reason. If you feel that …

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What is an Operational Needs Assessment?

Many companies want to be “Operationally Efficient.” However, it can be difficult to decide exactly what department, what area, what processes, or how exactly to get started improving your operations. After all, if you improve things upstream or downstream of your bottleneck, it won’t improve your overall throughput. Or if you work on improvements in …

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How do I Improve My Company’s Operational Efficiencies?

Take our quiz to find out what kind of Operational Efficiency Improvements are right for your company. Replace [*] answers with your own specific needs. 1. Which department, area, or process do you want to improve first? a. The [Customer Service*] department. b. Documenting/updating the standardized processes we use to deliver [product/services*]. c. Our [New …

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Prioritize Your Post-COVID Pivot

Three years ago, I wrote an article advocating that companies prepare to disrupt their own business model.  Inspired by notable speaker and author Professor Robert Wolcott of Kellogg, who had spoken at a conference I had just attended, the article challenged business leaders to consider the following question:   “What will happen to my business when people stop buying …

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Operations Management in the time of COVID-19 with Erin Barsuglia

What is Operational Strategy Consulting? Armed with your goals, Operational Strategy works with your team to develop implementation plans and identify strengths, gaps, opportunities, and threats to your organization’s ability to meet those goals. Tell us about the importance of continuous improvement/process improvement in the operations world. ​ Continuous improvement is incredibly important to operations. It …

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