Process Improvement & Agile Project Management with Diana Muirhead

AJC’s Diana Muirhead has been leading projects and process improvement for many years in various settings. She has also trained as an Agile Scrum Master and is versed on applying Agile concepts such as Product Backlogs, Sprints, and Retrospectives in non-standard Scrum settings. Diana shares with us her background and ideas on process and projects …

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What Does it Mean to “Focus on Improvement?”

It should be noted that the first step in Improvement is to admit that you have things to improve! Once you think you can improve, in order to actually improve, you have to do something. After you do something, you can assess the results and realize you can improve again! In other words, focusing on improvement is a beautiful virtuous cycle.

Seeing the Path Sometimes Takes an Accountability Partner

This describes AJC’s value of Foster Accountability. We have executed projects and change before and can help our clients’ teams create and visualize the path. At first, all they need to worry about is visualizing working with our team. We will help them create and follow the path so that over time, they will be able to see the path for themselves and can execute on their own the next time.

How to Handoff Like a Team

Do you have handoffs in your company?  A handoff is when one group transitions work-in-progress to another.  For example, your awesome sales department has signed a specific contract or scope of work with a client, and now it is time for the project execution personnel to deliver.  Or Engineering has designed a terrific product and …

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What’s in a Form?

The problem is that often we abuse the basic tenet of value-added form use by adding more or expanding forms without thinking why we need the information contained within them at all.

Why “Pareto” Should be Part of Your Lexicon

According to the Wikipedia, “A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line.”  A related Wikipedia article on the 80/20 Rule states that “It is a common rule of thumb in business; …

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Tribal Knowledge is a Barrier to Effective Onboarding

Many businesses are experiencing the impacts of a coming economic growth period. I was in a regional meeting of business leaders the other day where ITR Economics predicted growth for 2021. In a breakout session after the presentation, we discussed what business leaders are doing to prepare for this growth forecast.  Almost half the people …

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5 Steps to Accelerate Growth by Streamlining Onboarding Process

Does cutting your New Hire Onboarding duration in half sound like an impossible feat? It’s certainly not easy but it is possible. New Hire Onboarding is a bottleneck to increasing capacity in many companies.  Here are 5 simple steps to take that can have immediate and lasting impact on your efficiency AND at the same time …

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Are You “At Risk” of Tribal Knowledge?

“We have a ton of tribal knowledge; nothing is written down, and it seems that everyone does things differently.” Companies often struggle with the lack of documented processes, commonly referred to as “Tribal Knowledge.”  Typically, company leaders feel that having too much “Tribal Knowledge” is a risk, and for good reason. If you feel that …

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What is an Operational Needs Assessment?

Many companies want to be “Operationally Efficient.” However, it can be difficult to decide exactly what department, what area, what processes, or how exactly to get started improving your operations. After all, if you improve things upstream or downstream of your bottleneck, it won’t improve your overall throughput. Or if you work on improvements in …

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