Take our quiz to find out what kind of Operational Efficiency Improvements are right for your company. Replace [*] answers with your own specific needs. 1. Which department, area, or process do you want to improve first? a. The [Customer Service*] department. b. Documenting/updating the standardized processes we use to deliver [product/services*]. c. Our [New …
Three years ago, I wrote an article advocating that companies prepare to disrupt their own business model. Inspired by notable speaker and author Professor Robert Wolcott of Kellogg, who had spoken at a conference I had just attended, the article challenged business leaders to consider the following question: “What will happen to my business when people stop buying …
What is Operational Strategy Consulting? Armed with your goals, Operational Strategy works with your team to develop implementation plans and identify strengths, gaps, opportunities, and threats to your organization’s ability to meet those goals. Tell us about the importance of continuous improvement/process improvement in the operations world. Continuous improvement is incredibly important to operations. It …
Businesses often wish to re-evaluate how they perform certain operational activities or workflows. In other words, they wish to perform “Process Improvement.” Process Mapping can quickly and effectively define the current state, and align stakeholders to howthe process should be improved. If you have participated in a Process Mapping session before, you realize that detailing out each activity is time consuming, sometimes confusing and all together pretty exhausting!
