System Implementation

How to Deliver a GREAT Customer Experience

As a fast-food customer have you ever felt your own experience fluctuate based on which fast food company or branch you walked into? Did one fast food restaurant serve you in a more friendly way, quicker, with less mistakes and/or better-quality food? The above example refers to your customer experience and represents the blending of …

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Transparent Supply Chain Manufacturing ERP Considerations with a Tight Labor Market

I attended a recent Manufacturing conference highlighting the challenges in the labor market for hourly employees. When people are not available for long-term or full-time shifts, the presenter, an industry expert from ResourceMFG suggested pulling temporary or gig workers to fill gaps. Temporary labor is not a new option in manufacturing, though combined with increasing …

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An Exciting New Trend in ERP Implementation for Industrial Dealerships and Parts Suppliers

“EXCITING” is the best word to describe the new trend in Industrial Dealerships and Parts Suppliers when it comes to ERP Selection and Implementation. Traditionally considered B2B, heavy duty or industrial dealers used to operate with a “brick-and-mortar” style mindset. Sales would typically happen face-to-face with service, parts sales, and rental transactions occurring in person …

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How to Kick Off an ERP Implementation when you are starting NEXT WEEK!

Getting ready to implement or integrate a new ERP system? Here is a “Quick and Dirty” Agenda that we recommended to a client to prep their team – they literally had scheduled this all week Face-to-Face to start the week after we signed the contract to represent them as their ERP Implementation Project Management team, …

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What Does an ERP Consultant do?

ERP Consultants help guide selection and implementation of ERP systems. Many will say they are “System Agnostic,” which theoretically means they will not push any particular system or vendor. There is a new trend that vendors will recommend ERP consultants. Clients may then wonder what it means when that same consultant says they are System …

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Will a new ERP take my job?

When you implement a new ERP (or other) system, it is possible (read: probable!) that not everyone in your organization is going to be super thrilled. After all, change is hard, and resistance to it is normal. Check out this ~3 minute video for an example of a story of a common concern: that a …

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Andrea Jones Consulting®’s 2021 Clutch Year In Review

This article was written courtesy of Clutch.co – thanks guys! 2021 was anything but ordinary. Through the challenges and uncertainties we faced throughout the year, it’s our clients that kept us going. Here at Andrea Jones Consulting®, our goal is to help our clients scale with people, process, and technology changes. It’s because of our …

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AJC Playbook: Sharing our Methodology

While AJC typically helps with Execution or Implementation work as (Agile) Project Managers and Change Managers, there is much strategic and prioritization effort involved before we can truly get to this phase of work. AJC’s Playbook tells how AJC recommends sifting through those aspects of strategic preparation as well as practical implementation or execution so …

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Inventory Management – More Than a System

Inventory Management is a critical functionality in many enterprise-level software systems. For any business holding parts for manufacturing, repairs, shipping, or other technical services, understanding the dimensions of your Inventory is critical to discerning the best system to use to manage it, and will help in setting requirements and expectations for configuration.  Even if you …

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ERP Implementation Rescue (Video Version)

What are the factors during an ERP implementation that would cause a company to believe that their project may be going “off-track,” rather than just taking a long time like they “all” do? Watch this video to learn more!